Returns & Exchanges
At Clay Casa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original condition. If your handcrafted goods aren't a perfect fit for your home, our hassle-free process ensures a quick resolution.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and receive a unique Return Authorization number.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all protective inserts are used to prevent damage during transit.
Ship It Back
Attach the prepaid shipping label provided in your email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing