Frequently Asked Questions
Everything you need to know about bringing artisanal clay home.
What is the typical shipping time for Clay Casa orders?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive.
How do you ensure fragile items don't break during transit?
We use eco-friendly, high-density protective packaging and double-boxing techniques specifically designed for ceramics to ensure your items arrive in perfect condition.
What is your return policy for handcrafted goods?
We offer a 30-day return policy. If you are not satisfied with your purchase, the item must be returned in its original packaging and unused condition for a full refund.
Are your ceramic pieces dishwasher and microwave safe?
Most of our stoneware collection is dishwasher and microwave safe; however, we recommend hand-washing items with gold luster or delicate glazes to preserve their finish.
Do you offer international shipping?
Yes, Clay Casa ships to over 50 countries. International shipping rates and delivery times are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.